I gotta share this... You might think I have issues... but an entire company? This actually happened to me a couple years ago but I kept the email around for entertainment value. You see... I had cable TV forever, and it was never really very good. It made me feel like I had no choice. A friend of mine has a Satellite TV business. He turned me on to it. I didn't really think I could ever afford it. Well, I did some math and figured out it is actually cheaper. So, after the last straw with the cable company I switched. But I didn't just drop them like that. I actually tried to reconcile, to see if they cared. They didn't. After not having my phone calls returned and my emails returned, I sent them this. I know this is long, but I broke the key board typing it! Since they would never respond to my complaint emails, I figured I would label it something they thought was positive. So, the subject line read "THANK YOU".

Enjoy!

> To whom it may concern:
>
> Thank you for being rude to me when I would call.
>
> Thank you for being rude to me when I would go to your
> East Orlando Office.
>
> Thank you for hiring rude customer service employees
> such as Ms. Ortiz at the East Orlando office.
>
> Thank you for not caring about customer retention.
>
> Thank you for dropping the Sunshine Network.
>
> Thank you for having the attitude "we are your only
> choice".
>
> Thank you for the time spent waiting for your service
> techs to respond to install, or repair service, with
> no explaination of their delay.
>
> Thank you for charging an arm and a leg for redundant
> entertainment packages.
>
> Thank you for having fuzzing channels in the 60s and
> 70s area of the dial.
>
> But thank you most of all for not responding to my
> last email, showing you truly do not care what your
> customers think, or feel.
>
> Without the above mentioned problems, I would have
> never discovered the truly wonderful world of
> satellite TV reception. I haven't sat in front of my
> TV this long since my parents pushed away the black
> and white TV and plugged in the color TV back when I
> was a kid!!!!
>
> Very Sincere,
> Former customer, Michael xxxxxxxxx
> Former Account number xxxxxxx-xx
>
> PS You still owe me money as I had paid in advance for
> your service.


By the way, give them credit. They did give me the money they owed me! I love satellite! So, did I have issues, or did the cable company?